RETURNED ITEMS

Due to the obvious health and hygiene implications with adult goods, all items that are returned to us as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to You, the Customer.

For the goods to be returned if they are not broken, the following terms have to be met.

1. The goods must be unused.

2. The goods must be returned in original condition & packaging.

3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.

4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

5. The goods must be received back within 30 days from the day you received the Order.

6. Lingerie and items of clothing are non-refundable and non-exchangeable.

7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered with photographic evidence sent with the Order ID to sales@catherin-ann.co.uk

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

PRODUCTS RETURNS FORM

Complete the Products Return form which can be accessed here.

The Return address is:

Catherine Ann

PO BOX 228

Hitchin

Herts

SG4 0WW